Effective Date: Thursday, September 13, 2018
Shametu River Lodge & Camp Site (“us”, “we”, “our”), operates from insert address and is the sole owner of the website residing on www.shameturiverlodge.com (the “Service”). This page aims to inform you of our policies regarding the collection, use and disclosure of Personal Data when you use our Service and the choices you have associated with that data.
We have several different types of information for various purposes to provide and improve our Service to you. Below is a look at the type of data we collect via our Service:
a. Personal Data
We make use of a single enquiry form, where we ask that you provide us with certain identifiable information, which we use to contract and identify you (“Personal Data”). The following data about you is collected:
- Contact Number;
- Email Address; and the
- Message left.
All data is captured, encrypted and saved onto a database, this data is used to identify the number of enquiries received via our services as well as to ensure that all enquiries were responded to.
An option allows users to specify the data stored should be anonymous or not, in which case the entry is still recorded; however, all personal data is replaced with the word “Anonymous”.
We may also collect information on the performance of our services (“usage data”). This usage data may include information such as your computer’s Internet Protocol (e.g. IP Address), browser type, browser version, and the pages of our Services that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Kindly note that all data is stored for a period of five (5) years.
We use collected data for the following purposes:
- To provide customer care and support;
- To provide analysis or valuable information so that we can improve our services;
- To monitor the usage of this Service;
- To detect, prevent and address technical issues.
Your information, including Personal Data, may be transferred to – and maintained on – computers/servers located outside of your state, provide, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Kindly take note, upon the use of our Enquiry form, your Personal Data undergoes the following transfers:
Personal Data stored in a MySQL database, hosted in 6100 Centre Dr Suite 1199, Los Angelos, CA 90045, USA. The Database is backed up to an Amazon Glacier account weekly, and kept for a maximum period of six (6) months. Our service allows you the opportunity to decide whether any data stored within our database remains anonymous or not.
- All direct email communication is kept for a total of five (5) years in accordance with Namibian Legislation.
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with legal legislation;
- To protect and defend the rights or property of our company;
- To prevent or investigate possible wrong-doing in connection with the service;
- To protect the personal safety of users of the service or the public;
- To protect against legal liability.
The security of your data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. All personal data stored within the database of the Service is encrypted, using the standard (Advanced Encryption Standard AES-256 bit.
a. Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
Activity tracked via Google Analytics is stored for a total of five (5) years in accordance with Namibian legislation.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
b. AddThis Social Sharing Plugin
Our services make use of a third-party social sharing solution, called AddThis. The data collected by AddThis may include, but is not limited to:
- Unique IDs such as a cookie ID on your browser;
- IP addresses and information derived from IP addresses, such as geographic location
- Information about your device, such as browser, device type, operating system, the presence or use of ‘apps’, screen resolution, or preferred language;
- The date and time you visited our service or you used the AddThis toolbar;
- The referring URL and web search you used to locate and navigate to our services;
- Keywords entered into the AddThis toolbar search.
You can opt-out of having made your activity on the service available to AddThis by using their “opt-out” options: http://www.addthis.com/privacy/opt-out
c. Amazon Backups
Personal data stored in a MySQL database, hosted in 6100 Center Dr Suite 1199, Los Angelos, CA 90045, USA.
Our services does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, contact us. If we become aware that we have collected Personal Data from children without verification of parent consent, we take steps to remove that information from our services.